WhatsApp Video Call Not Working? 😱 Fix It Now! | WhatsApp Video Call Problem, by Fix With Mostufa on YouTube. 1 min.
- Video length
- 1 min
- Time to do it
- 10 minutes
- Difficulty
- Easy
- Steps
- 8
What you need
Steps
Check your internet first. Open a browser and load a page, or switch between Wi-Fi and mobile data. A weak or unstable connection is the most common reason a video call will not connect.
Force close WhatsApp and open it again. On Android, open recent apps and swipe WhatsApp away. On iPhone, swipe up from the bottom and flick the app off the screen.
Open your phone settings and find WhatsApp in the app list. Make sure Camera and Microphone permissions are set to Allow. Without them the call shows a black screen or no sound.
Check that no other app is using the camera or microphone. Close camera apps, voice recorders and other calling apps, then try the call again.
Update WhatsApp from the Play Store or App Store. An old version can fail to connect calls, so install any pending update and reopen the app.
Restart your phone. This clears stuck camera and network processes that can block a video call.
Clear the WhatsApp cache on Android under Settings, Apps, WhatsApp, Storage, then Clear cache. Do not tap Clear data, which deletes your chats.
Test with a short call to a contact on a different network. If it works, the problem is likely your connection or the other person's phone, not your app.
Tips and common mistakes
Turn off battery saver during calls, as it can limit the camera and background data.
If only one contact fails, ask them to check their own permissions and connection.
Keep a backup of chats before reinstalling WhatsApp, since a reinstall removes local messages.
Questions
Why is my WhatsApp video call showing a black screen?
The camera permission is usually blocked or another app is holding the camera. Allow camera access for WhatsApp and close other camera apps, then try again.
Why will my WhatsApp video call not connect?
A weak internet connection or an outdated app is the usual cause. Switch networks, update WhatsApp and restart your phone before trying again.
Will clearing the cache delete my WhatsApp chats?
No. Clearing the cache only removes temporary files. Clearing data or reinstalling the app does remove chats unless you have a backup.
This guide was drafted from the video's details and general task knowledge. It has not been checked against the full video. Check the video and relevant product instructions before following a procedure. Report a correction.
