How to factory reset a work laptop? #tech #techtips #pcrepair #computerrepair #laptop #pc, by Matt's Computer Services on YouTube. 3 min 1 s.
- Video length
- 3 min 1 s
- Time to do it
- 45 minutes
- Difficulty
- Medium
- Steps
- 8
What you need
Steps
Back up your personal files to OneDrive or an external drive. A factory reset wipes the drive, so copy anything you want to keep before you start.
Plug the laptop into the charger so it does not lose power partway through the reset.
Open Settings with Windows key + I, then go to System and choose Recovery.
Click Reset this PC and pick Get started. Choose Keep my files or Remove everything depending on whether you want a clean drive.
If the reset option is greyed out or says your organisation manages it, the work IT team has blocked it. Contact them instead of forcing it.
Follow the prompts and choose Cloud download or Local reinstall. Cloud download needs an internet connection but gives a fresh copy of Windows.
Let the laptop restart several times. Do not close the lid or unplug it until you reach the Windows setup screen.
Set up Windows again with your account, then reinstall your apps and restore your backed-up files.
Tips and common mistakes
If the built-in reset keeps failing, use a Windows USB installer and choose Custom install to wipe the drive.
A work laptop may reinstall company software and policies after the reset, so tell IT before you hand it back.
Note down your product key or check it is linked to your Microsoft account before wiping the drive.
Questions
Will a factory reset remove my work files?
Yes, Remove everything erases all files and apps. Keep my files keeps your personal files but still removes installed programs and settings.
Why is the reset button greyed out on my work laptop?
Your organisation has disabled it through group policy or device management. Only your IT department can reset or the device.
How long does a factory reset take?
Usually 30 minutes to an hour, depending on drive speed and whether you download Windows again. Cloud download takes longer on slow internet.
This guide was drafted from the video's details and general task knowledge. It has not been checked against the full video. Check the video and relevant product instructions before following a procedure. Report a correction.
