How to Troubleshoot a Wireless Printer Connection | HP Printers | HP Support, by HP Support on YouTube. 3 min 10 s.
- Video length
- 3 min 10 s
- Time to do it
- 15 minutes
- Difficulty
- Easy
- Steps
- 8
What you need
Steps
Turn off your computer and your router. Turn off the printer with its power button, then unplug the printer power cord.
Plug the printer back in and turn it on. Restart the router and wait for its lights to settle, then start your computer.
On the printer control panel, open the Wireless or Network menu and choose Wireless Setup Wizard.
Select your home Wi-Fi network from the list. Type the password carefully, watching upper and lower case letters, then confirm.
Wait until the printer shows a connected status or a solid blue wireless light. If it does not connect, move the printer closer to the router and try again.
On the printer panel, open Settings, then Reports or Tools, and print a Network Configuration Page.
Check the page for the network name and IP address. Compare the network name with the one your computer uses.
If the printer is still missing, use the HP Smart app or HP Virtual Agent to run the guided connection check and update the printer firmware.
Tips and common mistakes
Restart the router before you change any printer settings, since many connection drops clear after a reboot.
Keep the printer and router on the same network band and away from microwaves or thick walls.
Write down the IP address from the configuration page so you can find the printer again later.
Questions
Do I need WPS to connect an HP printer to Wi-Fi?
No. The Wireless Setup Wizard lets you pick your network and type the password directly on the printer panel.
Why does my printer show connected but my computer cannot find it?
The printer and computer may be on different networks, such as one on 2.4 GHz and the other on 5 GHz. Check the network name on the configuration page and join the same one.
How often should I restart the printer and router?
A restart when the connection fails is enough. If problems repeat often, check for firmware updates in HP Smart.
This guide was drafted from the video's details and general task knowledge. It has not been checked against the full video. Check the video and relevant product instructions before following a procedure. Report a correction.
