AirPods 5 – How to Fix Sound Cutting Out, by HardReset.Info on YouTube. 2 min 56 s.
- Video length
- 2 min 56 s
- Time to do it
- 15 minutes
- Difficulty
- Easy
- Steps
- 8
What you need
Steps
Charge the AirPods and case to 100 percent. Low battery is a common cause of stuttering, so let them sit in the case on power until full.
Open your phone's Bluetooth settings and find the AirPods 5 in the device list. Tap the info icon next to the name.
Choose Forget this device and confirm. If the option appears again, select it a second time so the pairing is fully removed.
Close the lid of the case, then open it again with the earbuds inside.
Double-tap the touch sensor on the case three times, pausing between taps, until you see the factory reset confirmation.
Pair the AirPods 5 again from your phone's Bluetooth menu and confirm the connection.
Play audio in a different app, such as Spotify instead of Apple Music, to check whether the problem is app-specific.
Update or reinstall the app if only that app stutters, then restart your phone if the issue continues across apps.
Tips and common mistakes
Charge to a true 100 percent before resetting, since a partial charge can make the stutter come back.
Wait a second or two between the three sensor taps or the reset confirmation may not appear.
If only one app cuts out, fix the app before resetting the AirPods again.
Contact Apple support if the sound still drops after a reset and a phone restart.
Questions
Will a factory reset delete anything on my AirPods?
No. It clears the pairing and settings, so you just need to pair the AirPods to your phone again afterwards.
Why does the sound only cut out in one app?
That points to the app rather than the AirPods. Update or reinstall that app and test again before doing another reset.
What if the reset confirmation never shows up?
Close the case, open it, and repeat the three double-taps with short pauses. Make sure the buds are seated and charged.
This guide was drafted from the video's details and general task knowledge. It has not been checked against the full video. Check the video and relevant product instructions before following a procedure. Report a correction.
