How to reset and restore your iPhone | Apple Support, by Apple Support on YouTube. 5 min 19 s.
- Video length
- 5 min 19 s
- Time to do it
- 20 minutes
- Difficulty
- Easy
- Steps
- 8
What you need
Steps
Back up your iPhone first. Use iCloud backup in Settings or connect to a computer and make a full backup in Finder or iTunes.
Open Settings on the iPhone, tap General, then tap Transfer or Reset iPhone.
Tap Erase All Content and Settings. Read the warning, then tap Continue.
Enter your iPhone passcode when asked, then confirm the erase.
Sign out of your Apple ID if prompted and keep the phone plugged in until the erase finishes.
To erase with a computer, connect the iPhone with a cable and open Finder (Mac) or iTunes (Windows).
Select your iPhone in the sidebar, click Restore iPhone, then confirm. The computer downloads the software and wipes the phone.
When the phone restarts, set it up again and choose Restore from iCloud Backup or Restore from Mac or PC to bring your data back.
Tips and common mistakes
Turn off Find My iPhone before erasing if you plan to hand the phone to someone else.
Keep the phone on power during the erase so it does not shut down halfway.
A restore from computer wipes the phone too, so back up before you start.
Questions
Will I lose my photos and messages?
Yes, erasing removes everything on the phone. Restore from your iCloud or computer backup afterwards to get your data back.
Do I need a computer to reset my iPhone?
No. You can erase it from Settings on the phone. Use a computer if the phone will not start or you cannot it.
Does a factory reset remove my Apple ID?
No. You may need to sign out of your Apple ID first, and you will sign in again during setup.
This guide was drafted from the video's details and general task knowledge. It has not been checked against the full video. Check the video and relevant product instructions before following a procedure. Report a correction.
